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Support Team

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WARRANTY EXTENSION

WHAT DOES THE WARRANTY COVER?

If any defect covered by the limited warranty is detected within 2 years from the date of purchase, CMS Helmets® shall repair or replace the defective product through its own distribution network, after the defect has been verified.

CMS Helmets® shall supply all the material and labour deemed reasonably necessary to remedy the reported defect, unless the damage falls within the scope of the items listed in the section below titled “EXCLUSIONS AND LIMITATIONS OF COVERAGE”.

EXCLUSIONS AND LIMITATIONS OF WARRANTY COVERAGE

This warranty only covers material and manufacturing defects.

CMS Helmets® may not be held responsible for any product defects attributable to any other cause, whether in whole or in part, including (by way of example, without limitations):

  • damage caused by improper use, neglect and/or normal internal and external wear;
  • scratches, abrasions, paint chips, or other damage caused to the external painted parts of the helmet due to impacts;
  • scratches, abrasions, paint chips, or other damage caused to the helmet’s visor due to impacts or lack of proper cleaning;
  • damage caused by the application of adhesives and/or glues;
  • damage resulting from accidents;
  • any changes or modifications made to the helmet by the user or by any third parties;
  • damage resulting from any kind of paint/varnish applied to the outer shell by the user or by any third parties;
  • color changes or damage caused by exposure to harmful chemicals;
  • color changes or damage caused by exposure to sunlight and/or heat sources;
  • changes in the fluorescent colors used in the graphics on certain models as a result of direct and prolonged exposure to sunlight;
  • the use of incompatible accessories or other accessories not sold by CMS Helmets®;

Other defects not covered by the warranty include various types of specific and subjective situations that may arise while actively using the helmet such as, for example, comfort issues while riding, or aerodynamic noises.

CMS Helmets® may not be held responsible under any circumstances for accidental or consequential damages (including, without limitation, death and bodily injury) resulting from the failure to observe the requirements contained herein concerning the CMS Helmets® products.

HOW TO SUBMIT CLAIMS FOR COVERAGE UNDER WARRANTY?

Any claims under this warranty must be submitted by the customer directly to the retailer where the helmet was purchased, with the defective product and the relative receipt or purchase invoice being presented simultaneously.

FOR THEIR OWN SAFETY AND THAT OF OTHERS, THE CUSTOMER CAREFULLY READ AND FOLLOW THE INSTRUCTIONS ACCOMPANYING THE HELMET, PRIOR TO CONTACTING THE RETAILER.

THIS LIMITED WARRANTY SHALL NO LONGER BE VALID ONCE 2 YEARS HAVE PASSED FROM THE DATE OF PURCHASE.

PARTICULAR ENVIRONMENTAL FACTORS, IMPROPER USE, STORAGE CONDITIONS, ACCIDENTAL IMPACTS, NORMAL INTERIOR AND EXTERIOR WEAR, AND INVOLVEMENT IN ACCIDENTS, EVEN IF OF A LIMITED NATURE, COULD HAVE A SIGNIFICANT IMPACT UPON THE PRODUCT’S MECHANICAL AND PHYSICAL CHARACTERISTICS, THUS COMPROMISING ITS PROPERTIES AND SUITABILITY FOR PROTECTION PURPOSES.

This warranty is valid throughout Europe, and is the only warranty offered by CMS Helmets® in connection with the sale of its products. It does not compromise the rights of the customer, as expressly provided by the regulations implementing European Directive 1999/44/EC.

The provision of services under warranty does not extend the duration of the warranty itself.

Therefore, in the event that the helmet or any of its components are replaced, the replaced product or component remains covered by the original warranty, whose expiry date is based the original helmet’s purchase date.

Support Team

email hidden; JavaScript is required
+351 231 510 400

Mondy – Friday
9:00am – 12:30pm GMT
14:00am – 18:00pm GMT

Support Team

email hidden; JavaScript is required
+351 231 510 400

Mondy – Friday
9:00am – 12:30pm GMT
14:00am – 18:00pm GMT

Support Team

email hidden; JavaScript is required
+351 231 510 400

Mondy – Friday
9:00am – 12:30pm GMT
14:00am – 18:00pm GMT

To ensure maximum safety, the helmet should fit perfectly and feel comfortable. It should not be either too tight, because it would be impossible to wear it for long periods of time, or too large, because it would not provide enough protection in the case of impact, or it could slip to the side or off your head while driving.

Modern helmets are designed to withstand maximum impact through their destruction. Even a small impact can affect the integrity of a helmet and sometimes damage is caused that is not visible to the naked eye except to that of an expert. However, not even a very thorough visual inspection can confirm that the helmet will withstand another impact and remain fully effective. For this reason helmets that have been involved in even seemingly minor accidents must no longer be considered safe and must be replaced.

The interior removable parts may be washed in warm water and appropriate mild soap. But also helmets with a fixed interior may be cleaned. Use a moist sponge also with lukewarm and soap. After cleaning remove the soap with a clean, moist sponge. Let the helmet dry upside down to allow the remaining water to escape through the ventilation holes.

Let dry in room temperature, never near stoves or other heating appliances as a too high temperature will damage the inner liner material.

In order to clean the exterior visor and/or sun visor, use a cloth that’s suitable for delicate surfaces, avoiding any scratches, and moisten it with warm water and a small amount of mild soap. For a more thorough cleaning, remove the visor from the helmet immerse it in warm water and mild soap, and dry it with a clean cloth that’s suitable for delicate surfaces.

It is important to always keep the helmet clean. Damage to the outer surface, the paint and the interior padding due to neglect can compromise the safety level offered by your helmet. Do not make any changes to the helmet. Any punctures in the outer shell could cause it to crack upon impact. Always use original Airoh spare parts in order to make sure your helmet is always in perfect condition. Do not apply any paint, stickers, petrol and other chemical solvents. Do not expose the helmet to temperatures greater than 50°; keep it away from heat sources like stoves, silencers, etc… Store the helmet in a safe and dry place, check its adjustments periodically, and repeat them prior to use if necessary.

Although the helmet does not have an expiry date, proper use and maintenance can have a major impact upon its duration. However, it should be kept in mind that certain materials are subject to wear and/or degradation regardless of their mechanical characteristics. In order to ensure the best conditions for adequate protection, it is normally recommended to replace your helmet every five years.

It is recommended to carefully evaluate your helmet’s condition, and whether it has also suffered damage to components that are not immediately visible, with particular regard to the strap, the outer shell, the inner polystyrene shell, and the wear status of the padding.

The relative approvals are identified inside the individual products with the approval labels, which must never be removed. The labels can be found on the helmet’s restraint system or padding, as well as on the visor, if present.

In all european countries, the standard in accordance with the rules is ECE 22 regulation of EU.  Its most recent revision is the ECE 22-05. Other homologations, apart from Europe, as the Americans SNELL, DOT, the Japanese JIS or the Australian AS aren’t recognized as valid in Europe.

The /P and /P-J markings are extremely important for determining whether you can ride with your openable modular helmet in the open or closed configuration. These markings can be found on the approval label on the helmet’s strap.

Flip-Up or Modular helmets can be approved in the integral versions alone (“P”, meaning protective), or else can obtain double approval (“P/J”, meaning protective/jet).

If the helmet is approved as an integral model only (“P”), it is not permitted to ride with the chin guard open.